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26 Jun 2017

How to Avoid The Traps of Happiness

Are you happy now?  As a full-time Coach and Trainer since 2001, I have come across many people who are not happy because they told me that they are not getting anywhere in their career and life. On the other hand, I too met a few businesspeople who earn more than a million dollars a year complaining to me that they envy other people’s happiness. Jack Ma, one of the richest Chinese in the world that founded and owned Alibaba, revealed in public videos that he is pretty unhappy now and was the happiest when he was struggling in building up his business.

So it seems that wealthy people are just as unhappy as people without money. This may come as a comfort for poor people, but it nevertheless stop them  from becoming rich. This is because if happiness is our reason to be rich, if you now know that being rich does not bring you happiness, why would you want to be rich?  That’s why I think it is of utmost importance that people do not get any idea that happiness has got to do with your wealth. 

In fact we know that happiness is a state of your mind, and having money simply means that you have more means to buy things that make you happy, but that alone does not bring you happiness. For happiness is something to be pursued, it is not something that we can hold on to. For when we achieved what we set out to achieve, we soon get dissatisfied and are soon looking for the next thing that brings us happiness. Just look at how happy you were when you first purchased your new smartphone but how soon you realized that there are other smartphones that are better than what your and how soon you developed such unhappiness!

Other than this, the other trap of happiness is to keep on seeking pleasure, thinking that sensual pleasures will bring you happiness. Attending festivals, drinking, shopping, eating in expensive restaurants and take part in parties of course will make you happy. The problem is when you become too accustomed to these pleasures, they lose their power to make you happy. You need even more bigger pleasures to get the same or more happiness.

So it seems that happiness is a declining feeling, the more you have happiness, the more you feel unhappy.  This is what psychologists called happiness traps, for you cannot just decide to be happy any more than you can decide to be taller. Happiness is not a finite thing, but the sum of lived feelings. Happiness is thus not just being in a good mood and feeling joyous, it is a way of life, a mental attitude. The good news is anyone can avoid the traps of happiness and cultivate happiness.

The 3 easy ways to avoid the traps of happiness are:
1.     Forget about trying to be happy, just be happy now with a happy state of mind. For example, even if you were stuck in a massive traffic jam, you can choose to be happy by focusing on the moment.  Just focus on your breathing and you will instantly acquire a state of calmness and momentary happiness and forget about the ordeal of traffic jams! 
2.     Share happiness, for the more you share happiness, the more others will share happiness with you too and soon you will be happy throughout the day. To test this, try to post something that makes people feel good in your social media and see what happens.
3.     It’s the journey that brings us happiness, not the destination. So just focus on the journey and you’ll be happy. Happy journeying!

Written by Andy Ng at AsiaTrainers, a Business and Personal Coach and Trainer with over 17 years of full-time coaching experience. Contact Andy at the usual social media platforms. 

SUN TZU PEOPLE MANAGEMENT (NEW) 

Using Art of War strategies to Lead and Manage Your Teams Successfully
 
Date: 30 June 2017 Friday 2 to 5.30 pm
 
Venue: The Plaza 02-346, 7500A Beach Rd (inside Parkroyal Hotel building)   
 
Fee: $199 each, $149 each for 2 & above, $99 each for 5 & above
(no GST). With PIC 40% cash back or 400% tax deduction
 
Watch short video at https://youtu.be/97TAyj4dESE

Sun Tzu (or Sūn Zǐ in pinyin) was a 500 BC Chinese general, military strategist, and author of The Art of War, an immensely influential ancient Chinese book on military strategy. Many great leaders like Margaret Thatcher and Ronald Reagan study his work and became legendary leaders. Many corporate leaders paid thousands of dollars to attend courses to learn Sun Zi secrets. 
 
We at Asia Trainers believe that you too can learn master his secrets with just two hundred dollars. This is because we take the essence and compile them into a 4-hour course that will leave you with just enough materials to lead your team to greater heights. Since October 2010, we have trained over 1,137 leaders coming from countries including Hong Kong, Japan, Myanmar and even China. 
 
The most valuable lesson out of his 13 chapter of 5,000 words must be found in the 3rd chapter: Win Without Fighting. 
 
As translated from The Art of War: Generally, in war the best thing is to take the enemy state whole and intact; to ruin it is inferior to this. To capture the entire army is better than to destroy it. Hence, to win on hundred victories in one hundred battles is not the acme of skill.
 
To subdue the enemy without fighting is supreme excellence. In short, win without fighting is the best. 
 
How does it apply to your people management and leadership?
a Enemy here refers to not your enemy but your team that you are leading and managing. 
 
b. Take the enemy state whole and intact means you must lead your team wholly with not just their bodies, but also their minds, hearts and spirits. 
 
c. Never destroy the bodies, minds, hearts and spirits of your team. So you cannot over-work them for you will be destroying their bodies and minds. You also cannot break their hearts by not delivering on your promises and make them give up on you. Finally, you may destroy their spirits when you unknowingly make them a fool in front of others.
 
d. To win without fighting in leadership is to lead without your team knowing that you are leading them. A leader is at his best when people barely knows he exists, when the work is done, the team will say: we did it ourselves. This is because the leader has empowered the team so much and they have become so competent that they are mini leaders themselves, thus the leader is leading without actually leading them. This must be the highest form of leadership. Lead without Leading. 
 
e. If you too want to be a great leader, learn from the master.
 

POWER-PACKED CONTENTS INCLUDE:

  1. Art of War simplified and clarified
  2. How knowing Sun Tzu Art of War will help you lead and manage people
  3. Applying the Five Elements of Sun Zi (Mission, Climate, Ground, Head and Methods) to your people management and leadership now
  4. How to Know Yourself Know Others per Sun Zi
  5. Leading when People Don't Want to be led
  6. Sun Tzu 6 Strategies of War to manage and lead people happily and willingly
  7. Engaging people with the art of deception or 计
  8. Dealing with Difficult people using Sun Tzu 'Fire' strategy
  9. How to drive people to perform at their best using 36 Stratagems of 'straight' and 'odd'
  10. The Ultimate in Sun Zi: Take the entire Nation (body, mind, heart & spirit)
 
Benefits:

  1. Practical Ideas to be an effective Leader and Manager
  2. Align Entire Team to achieve Real Results
  3. Increase Productivity & Teamwork
  4. More impetus to achieve more with less
  5. Happier and more Fulfilling Life!

12 Jun 2017

Customer Service with Sun Tzu Art of War

Customer Service Using Sun Tzu Art of War


How do you apply Sun Tzu Art of War, a 2,500-years old military classic, into modern day customer service?  Indeed many strategies can be applied, but first we must understand the essence of the Art of War, which is 2 elements:
  1. Win to Fight, not Fight to Win
  2. Win Without Fighting, not Win With Fighting
Sun Tzu (or Sūn Zǐ in pinyin) was a 500 BC Chinese general, military strategist, and author of The Art of War, an immensely influential ancient Chinese book on military strategy. Many great leaders like Margaret Thatcher and Ronald Reagan studied his work and became legendary leaders. Many corporate leaders paid thousands of dollars to attend courses to learn Sun Tzu secrets. 

We believe that you too can learn master Sun Tzu secrets and apply them to your work easily.  This is because we take the essence and compile them into an 8-hour course that will leave you with just enough materials to serve your customers and lead your business to greater heights. Since October 2010, we have trained over 1,137 leaders coming from countries including Hong Kong, Philippines, Cambodia, Japan, Sri Lanka and even China

The most valuable lesson out of Sun Tzu Art of War comprising 13 chapters of 5,000 words must be found in the 3rd chapter: Win Without Fighting

As translated from The Art of War: Generally, in war the best thing is to take the enemy state whole and intact; to ruin it is inferior to this. To capture the entire army is better than to destroy it. Hence, to win on hundred victories in one hundred battles is not the acme of skill.

To subdue the enemy without fighting is supreme excellence. In short, win without fighting is the best. 

How does it apply to your CUSTOMER SERVICE in your company?

1.   ‘Enemy’ here refers to not your enemy but your customers, both internal and external, both free and paid customers, that you are serving and managing everyday
2.   ‘Take the enemy state whole and intact’ means you must serve your customers wholly not just with your company’s policies and procedures but also your entire team’s hearts and souls  
3.  Never destroy the bodies, minds, hearts and spirits of your customers.  You also cannot break their hearts by not delivering on your promises and make them give up on you. Finally, you may destroy their spirits when you unknowingly make them a fool in front of others, especially in difficult situations.
4.   To ‘win without fighting’ in customer service is to serve your customers without having to fight with your own internal organization. Specifically, serving your customers shouldn’t be at the expense of your company's profits, like giving them credit when you know that they are not credit worthy
5.    A service provider is at his best when his customers hardly know he serves them.  This is because the service provider has served without serving, he puts service as his life’s highest purpose and every little action of his is about putting customers first, yet he never feels the strains of serving customers.
6.   If you too want to be a great service provider, learn the strategies and tactics of the Art of War from one of the masters in this field.

POWER-PACKED CONTENTS for customer service with sun Tzu art of war INCiLUDE:

1.     Sun Tzu Art of War 孙子兵法 simplified and clarified
2.     Myths and truths of the art of war and the author Sun Tzu
3.     Key elements of Chinese culture and wisdom, especially on Wu Wei and Humility, and how do they apply to your customer service now
4.     How knowing Sun Tzu Art of War will help you serve and manage customers better
5.     Applying the Five Elements of Sun Zi (Mission, Climate, Ground, Head and Methods) to your customer service now
·       Demonstration of how to serve a difficult customer using the 5 Elements
·       Your case study of service recovery using the 5 Elements
6.     How to ‘Know yourself Know Others’ by knowing the different types of customers and what do they need the most
7.     Sun Tzu 6 Strategies of War to serve customers efficiently and effectively
·       Exercise on how to cut a piece of wood with paper
·       Top 20 Ways to serve customers from the heart using Sun Tzu 6 Strategies
8.     Engaging people with Sun Tzu’s Art of Deception or
9.     Dealing with Difficult customers using Sun Tzu 'Fire' and ‘Terrain’ strategy
10. Using The 36 Stratagems 三十六计of 'straight' and 'odd' in dealing with customer issues
11. The Ultimate in Sun Zi: Take the entire Nation (body, mind, heart & spirit)

Benefits:
·       Practical Ideas to be an effective service provider
·       Align entire customer service team to achieve Real Results
·       Increase Productivity & Teamwork
·       More impetus to achieve more with less
·       Happier and more Fulfilling Life!

THESE ARE WHAT SOME OF OUR CLIENTS AND PAST PARTICIPANTS HAVE TO SAY:

·       AndyTheCoach has used Sun Tzu Art of War and 36 Stratagems to apply in customer service. I like the part on Besiege Wei to Save Zhao and Kill with a Borrowed Knife
Andrew Tan, CFO, Visa International Pte Ltd

·       Very inspirational. I enjoyed the movie clips with the right messages driven. Thanks AndyTheCoach at www.asiatrainers.com
Eileen Quek, Operations Manager, Knight Frank Estate Management

·       Today's training by AndyTheCoach on Sun Tzu Art of War on customer service lets me know what I do not know, especially the part on knowing people. I like the use of the 5 elements, especially the use of positioning
Dr Sangeeta Biswas, Managing Director, Ayu Herba Pte Ltd
                                                          
·       Andy Ng has given us good ideas on customer service using very practical ideas passed from 2,500 years - Sun Zi Art of War and 36 Stratagems. I enjoyed every minute of his course.

Edward Wong, Manager, The Neilsen Company (S) Pte Ltd

1 Jun 2017

An App that Combines the Functions of 14 Apps

Everyone uses WhatsApp, and people that use WeChat knows that WeChat is more than WhatsApp. WeChat is a super app, it combines the functions of 14 apps: Facebook, Linked-In, Twitter, Blogger, Youtube, Instagram, Wordpress, Paypal, E-Bay, Slideshare, Udemy, WhatsApp, Eventbrite and Messanger. No wonder WeChat has become the most valuable component of Asia’s most valuable company, Tencent Holdings.

As of May 2017, WeChat has 938 million daily active users, vs 762 million a year ago. It pays to tap into the vast market that exists on WeChat FOC including Mobile Commerce, Official Account, Live Streaming and Target Marketing. Learn:

In this FREE 2.5 hours of hands-on training WECHAT FOR BUSINESS, we teach you the following:

1.   How to create WeChat Official Account FOC

2.   17 Ways to promote your products and services

3.   The FREE and EASY way to reach out to markets beyond China via Daily Broadcast

4.   Effective and Zero Cost Ways to Get People to Come to You via WeChat


Trainer: Warren Teh, WeChat Expert and Creator of tens of WeChat Official Accounts.

Faciilator: Andy Ng (enquiries tel 8201-4347)

Date of Training: 6 June 2017 Tuesday 2.30 pm to 5 pm
Fee: $99, $0 for referred people
Venue: The Plaza 02-346, 7500A Beach Road, Singapore 199591

Get yourself referred or Register via private message to Andy or WhatsApp to Andy at 8201-4347 now!  Click here (Eventbrite) for details of this course