Instant Translate

21 Mar 2018

Further 3 Wrong Understandings About WeChat

Other than the common 10 misunderstandings about WeChat, there following three prevalent thinking that must be corrected:

1. People in China Cannot Follow My WeChat Account

I have over 211 friends who live in China and they follow my Moments posting every day.  I even taught one of them English via WeChat. Definitely, people in China can follow my WeChat account. 

But if I were to create my overseas Official Account, people in China cannot follow and read my overseas Official Account. 

But if these people from China opened their WeChat accounts using their e-mails and QQ accounts and not their mobile number, they can follow all overseas official accounts.  

Note that official accounts are mini-sites on WeChat, they are not the same as the usual personal WeChat account that most people use every day

2. WeChat Wallet Cannot Be Opened Outside China

Anyone in this world can open WeChat Wallet easily. They just need one of the following: bank card from China (meaning you have a bank account physically opened in China) or Visa/Mastercard credit card to authenticate

I use WeChat Wallet more than once a week as I send red packets to my students in the WeChat classes as I demonstrate to them how they can open WeChat Wallet in just 3 minutes inside my class

Note that only with WeChat Wallet can you access the free advertising platform called 'GroupBuy'.  With WeChat Wallet, you can receive and send RMB to anyone in this world via transfer or red packets.  You also can make use of WeChat Pay to do cashless payments to vendors

3. Only Those Who Understand Chinese Can Use WeChat

WeChat is used in over 100 countries in this world and currently, it translates 21 languages instantly.  Thus you don't need to know Chinese to use WeChat

Our last weekend WeChat Get Rich course for this month is on 24 March Saturday 9.30 am to 1 pm. For special 67% discount, click

14 Mar 2018

3 Out of 4 Mobile Phone Users Are on WeChat

WeChat is a very powerful tool. 

It has 28 unique useful functions that Whatsapp and Facebook don't have. 

Why are people not using WeChat as much as Whatsapp?

Lack of friends on WeChat?

We use Whatsapp and Facebook more often as most of our friends are on FB & Whatsapp but not on Wechat.

Do you know that in Singapore, 3 out of 4 mobile phone users are using WeChat?

That's 4 million people using WeChat.

Are your friends using WeChat?  

If they are, are YOU their WeChat friends? 

*People from China only use WeChat*

So if you want to connect with them, you have no choice but to use WeChat.

Don't know Chinese?

WeChat can now translate 21 languages including moments posts and news!

And voice translation too!

WeChat Moments work like Facebook newsfeeds, you can post anything you like, including 9 photos and videos within 10 seconds.  

Now you too can learn WeChat and become a pro! Come and join our 36th class of

Date: 17 Mar Sat 9 am to 1 pm 
Special fee: $99 (67% off usual $298)
Extra special: $199 for 3 (74% off)
Ultra special: $59 each for 5 (80% off)

Venue: 89 Short St 09-03A Golden Wall Centre, S 188216 (Rochor MRT)
Trainer: Andy Ng (since 2001)

1.The 5 Ways to Market using WhatsApp
2.Messages that people read and like
3. Power of WeChat as a SuperApp
4. The 8 ways to add friends on WeChat
5. The 28 unique functions of WeChat
6. How to open WeChat Wallet without opening bank account in China
7. How to transfer money and use WeChat Red Packets and Wallet services
8. WeChat Message Broadcast: 8 steps
9. How to accept WeChat payments in RMB but received as S$ in your local bank a/c
10. WeChat Official Account: its functions and how to set up in 3 steps
11.The 12 Ways to Sell on WeChat FOC
12. Using WeChat Wallet Group Buy to promote your business FOC
Book at

13 Mar 2018

No More Sales Objections

Sales trainers like to teach people the concept of overcoming objections.

To me, objections are a waste of time. This is because closing is an inside job. The salesperson deep down must believe in closing the sale and not focus on overcoming objections. 

When salespeople start overcoming objections, they are placing themselves in conflict with their customers when they should be establishing collaborative relationships instead.

Often overcoming objections set the stage for polite disagreements and respectful differences of opinion, forcing salespeople to defend their solutions. At worst, it turns the sales process into a battle in which the salesperson goes into a battle an attack mode to 'win' the sale. In fact, words like 'persist', 'convince', 'persuade' all imply such aggressive behaviour. We all know that you could win an argument and lose the sale.

It doesn't have to be this way. Salespeople can choose another approach: prevent objections instead of overcoming objections. How to prevent objections? 

1. Attract Customers to Buy from You. When you attract people, people will be doing their own assessment and weigh the pros and cons of your attraction. If they are attracted enough, they will justify the cons with the pros. Just look at the queues for iPhone X and you will know the importance of attraction.

2. Mention the reasons against you first. When you mention your weaknesses, people will see that you are honest and they will respect you more. With higher respect, they will be more attracted to you and thus objections will become irrelevant.

3. Choose your customers. Only sell to people that are in line with your vision and mission. Like Apple's chooses to sell to 'premium customers' only, people who are willing to pay more for the Apple brand and look and feel of its products.

To know more about how to attract customers like a magnet, come for Selling the Impossible course on this Friday 16 March 2018 2 to 5.30 pm. To make it easier for you, we offer a special 49% discount for you at only $149 instead of $298. For 5 pax, it is only $59 each. Leave me a comment if you too want to grab this special offer, visit

11 Mar 2018

3 Hurdles in Using WeChat and How to Cross Them

We all know WeChat is such a powerful tool as it has 28 unique useful functions that Whatsapp and Facebook do not have.  Why are people not using WeChat as much as Whatsapp?

There are 3 hurdles when it comes to using WeChat:

1. Lack of friends

Yes, the reason we use Whatsapp and Facebook so much is that we have many friends on them but we have few friends on WeChat.  

We know that in Singapore, 3 out of 4 mobile phone users are using WeChat. This means that there are not few but at least 4 million people using WeChat in Singapore. The question is are your friends using WeChat?  If they are, are you guys WeChat friends? 

One way to check if your friends are using WeChat is to simply find them on your phone's contact list. Simply go to 'Contacts' page on WeChat, press the '+' on top, select 'Add Contacts', then select 'Mobile Contact' and press 'Upload Contacts'.  Your WecChat account will simply tell you which of your friends on your phone contact list that you can add as friends on WeChat. 

Note that when you press 'Add', you are sending a friend request to your friend.  Your friend must accept you before the two of you are friends on WeChat

2. Don't know Chinese

We know that WeChat has a built-in translate feature that can translate 21 languages into the language of your phone.  So if your phone's language is English and your WeChat friend sends you a message in Chinese or Vietnamese, you can simply long press that message and translate that into English in less than 1 second. 

Note that everything on WeChat can be translated, including Moments posts and news in 'Top Stories'.

3. Don't Know What to Post on WeChat Moments

Actually, WeChat Moments is just like Facebook newsfeeds, and you can post anything you like, including 9 photos and videos within 10 seconds.  

But note that unlike Facebook and Whatsapp where there is little censorship, in WeChat you cannot post things about politics in China, sex, gambling, Hong Kong or Tibet or Taiwan Independence and extreme religious views

If you too want to use WeChat like a pro, come for our 36th Get Rich with WeChat class on 17 March 2018 Saturday 9.30 am to 1 pm.  Special 67% discount for readers of this article, to view the course details, click

19 Feb 2018

How Using WeChat Can Help You Go Back to Your Roots When You're Not a Chinese?

In our previous article, we talked about the one and only reason to use WeChat is to go back to our Chinese roots.  In that article (you can read it at here), I mentioned that being an ethnic Chinese, it is important to know and live the Chinese culture. 

The other day my friend Divandran, who's has roots in India, asked me how can he as an Indian go back to his Indian roots with WeChat, a predominantly Chinese tool.  I told him, "Yes, of course, you have Chinese roots in your blood".  He was shocked! 

We all know that the word 'Chinese' is not a racial or political term. In fact, if you look at China's history you will realize that throughout its 5,000 years of unbroken civilisation, there are many non-Chinese that invaded and ruled China. Some even established large dynasties lasting several hundred years, like the Jurchen's Jin Dynasty (109 years), Mongolian's Yuan Dynasty (97 years) and Manchurian's Qing Dynasty (268 years).

If you looked at Chinese's cuisine today you'll realize that it has many elements of food from non-China, like the hot and spicy food in Sichuan. Many Chinese customs like the clothing, language, religion, music and even form of government (Communism) have many elements of non-Chinese.  

So you can say that the word 'Chinese' is not really a race or culture but humanity that has survived for over 5,000 years. So when we say going back to your Chinese roots, we are referring to your 'Chinese' roots as a human, not Chinese as a race.  Indeed we humans have the same roots, deep-rooted in humanity.  I sincerely believe that using WeChat can help you go back to your humanity roots. 

Written by Andy Ng, a WeChat Trainer whose courses have now gone international and into the cyberspace. 

18 Feb 2018

You Got a Problem in Sales

You got a problem in sales.

Your product is not first in its class, nor is it second. Maybe your product is outmoded. Or it hasn’t been positioned correctly.  Maybe it is competing in a very crowded market.

It doesn’t matter the reason.  The fact is people are not going to buy your product, no matter how you sell.

Welcome to Selling Sand to the Arabs, the situation faced by people from selling ice to the Eskimos to selling hot weather to Singaporeans.

If you are now selling a product that few have, like iPhone, or you are selling something at the lowest price, like Xiaomi, do not read further.

This course is for people who want to sell when people don’t want to buy.

Date: 23 Feb 2018 Friday 9 am to 12.30 pm
Fee: $149 each (usual fee: $298)
        $99 each for 2 and above
        $59 each for 5 and above (80% off)

Venue: 89 Short St 09-03A, Golden Wall Centre, Singapore 188216
3 MRTs: Rochor (3 min walk), Bugis 5 min walk, Little India 6 min walk

  1. How to Hit Your Sales Targets all the Time with 2 keys
  2. Applying ‘Selling Sand to the Arabs’ to your situation now: your case study
  3. Five Ways to Sell Sand to the Arabs
  4. Define Your Customer, Create a Need, Make them Heros, Connect them Emotionally and Give them 2nd Helping
  5. Overcoming Top 3 Objections: See No Need, See No Differentiation and See No Hurry
  6. The QUIET way to get over sales objections
  7. Top Ways to Differentiate with Impact
  8. Creating Loyal Customers
  9. Get Famous with Your Weakness and Sell More
  10. How to Widen Your Market in 5 Easy Ways
  11. The Ultimate in selling sands to the Arabs: Sell Sand Castles

12 Feb 2018

Selling the Impossible: Sands to the Arabs

Yesterday I met a Sales Director from a Fortune 500 company. He commented that many of the so-called sales training in Singapore and Asia are actually motivational and goal setting training disguised as sales training. They often get people on the high during the course but leave them unsure of what to do after the training. 
Most of the sales training do not have adequate sales strategies and techniques. They often teach things that even 10-year old kids know: ask questions, overcome objections and close the sale. 
We teach people more than that. We often cover situations that people consider impossible - how to Sell the Impossible. Many people consider the following 10 situations to be selling the impossible:
1.     Prospect has just bought from your closest competitor
2.     Your product pricing is way too high to be considered
3.     Your salespeople have little knowledge to close the sale
4.     Prospect has no money to buy
5.     Prospect has no time to even look at your offer
6.     Prospect has just suffered a financial loss, thus no mood to talk about anything
7.     The Government has just introduced additional taxes to discourage your trade
8.     Other than pricing, your delivery lead time is too long, specifications are too uncompetitive and your credit terms are totally unattractive
9.     The morale of your sales team has just plunged to new lows due to corporate changes
10. A new very aggressive competitor has just entered your market with a 50% price cut
In our sales and marketing training, we coach people that impossible means 'I'm possible'. That means we can still change our tack and come in from a new creative angle. Since the world is impermanent, there is nothing that cannot be changed. Thus we can turn impossible to possible by the following:
1.     Prospect has just bought from your closest competitor - we rejoice at our customer for making a decision and assure them that we have not forgotten them. We will continue to update them of our latest offering and see what ways we can help them get the best out of their existing vendor. Customers will be moved and consider us as friends. With relationships built, we have just sold them on the world's most important product - trust.
2.     Your product pricing is way too high to be considered - we would sell the value that our product comes with. We let the prospect calculate the savings he can get, which is simply the extra value he gets from us minus the difference in price he pays. 
3.     Your salespeople have little knowledge to close the sale. We do not close the sale. Instead, we open doors by having closer relationships with our prospects. For example, we provide a series of talks to get people more familiar with what we do and the extra value that we offer
4.     Prospect has no money to buy - we work out instalment plans or even offer substantially reduced price for scale-down specifications, thus giving them value for money
5.     Prospect has no time to even look at your offer - we visit them and let them try out our product for free. 
6.     Prospect has just suffered a financial loss, thus no mood to talk about anything. Waiting is the best strategy and we shall offer love and care to help to liven up their moods.  
7.     The Government has just introduced additional taxes to discourage your trade. We will offer to absorb the additional taxes - only for those who can commit now
8.     Other than pricing, your delivery lead time is too long, specifications are too uncompetitive and your credit terms are totally unattractive. In this case, we focus on our customer intimacy service and unique experience that they can only get from us and nowhere else.
9.     The morale of your sales team has just plunged to new lows due to corporate changes. It's time to close more sales now and morale will be automatically boosted once people see the money.
10. A new very aggressive competitor has just entered your market with a 50% price cut. We will not join the price war but instead, focus on what the new aggressive competitor cannot do - strong local track record and support.
By Andy Ng, whose newest Selling Sands to the Arabs course is on 23 Feb 2018 Friday 9 am to 12.30 pm. For details and special 80% discount, visit here

30 Jan 2018

I Don't Need to Serve the Chinese Market, Can I Don't Use WeChat?

As most of us know, the main reason for using WeChat is to get connected with people from China.  Recently one of my friends asked me, "I don't go to China, and I am already very busy serving the Singapore market and have no time serving the Chinese (non-Singaporean Chinese) living here. Can I don't use WeChat?"

Well, you don't have to use WeChat if you are not interested in serving the market that uses WeChat, which is mainly the non-Singaporean Chinese living in Singapore and the region.  Many of us would think of WeChat as a business tool, and the incentive for using WeChat is to capture a wider market so that we can earn more money and probably get rich.

Is it so?  If your reason for using WeChat is mainly to make money and nothing else, I suggest you don't use WeChat.  For sooner or later, your selfish motives will be known to people and people will start to abandon you for being so money-minded.

To me, the one and the only reason to use WeChat is to go back to our roots.  As an ethnic Chinese, I find that because of the years of growing up and being influenced by popular culture, which is basically Western culture, I have lost my roots.

For example, I don't write Chinese often and find reading Chinese articles more taxing than reading Engish articles.  As a result, I grow further and further away from Chinese culture.  Well, this doesn't affect my livelihood, as I train in English 90% of the time.  Because of my distance with Chinese language and Chinese culture, my wife and my 3 children (age 14 to 19) also distance themselves from Chinese and its culture.  For example, my children see little practical use of Chinese in the academic world.

I can foresee that in time to come, my children's children and their offsprings will become more and more non-Chinese in their behaviour and outlook.  In fact, this is already happening in Singapore now. Many people in Singapore like to use Facebook to expose their family's issues, some even scold their brothers and sisters in Facebook. We know that a person that is very 'Chinese' would never openly scold their family members in public, and Facebook is indeed the world's largest public platform with 1.8 billion users worldwide.  A very 'Chinese' person knows that 家和万事兴, 家丑不可外扬 meaning that a peaceful family will bring prosperous life and one should never broadcast family quarrels.

Today people in the Western world admire the rich 5,000 years of unbroken culture that the Chinese have.  Many Westerners, people from Africa, Middle East, Central Asia and even Pakistan are learning Chinese culture enthusiastically.  To these non-Chinese, Chinese culture is never in their roots.  But why are they so eager to learn Chinese culture?  Because they know that they can become a better person if they adopt some of the virtues that Chinese culture offers.

The irony is that the Chinese in Singapore are not interested in Chinese culture when our roots are obviously Chinese. I just feel that our society would become less harmonious if we stay away from Chinese culture.  This is not just my opinion, but also my feeling.

As a responsible educator, I feel that one little thing I could do is to promote Chinese culture. What better way to promote Chinese culture than WeChat, the dominant tool used by the Chinese?  This explains why I conduct so many WeChat classes.  From August 2017 to now (31 Jan 2018), other than one month holiday in November, I have conducted 26 WeChat classes in 5 months, this averages 5 a month or more than one every week.  For the month of January 2018, I did 8 classes on Jan 6, 10 day, 10 night, 16, 19, 20, 27 and 30.

If you too feel that going back to your Chinese cultural roots is important, I welcome you to use WeChat.  In fact I truly believe that this is the one and only reason to use WeChat

Written by Andy Ng, Chief Trainer of  To know when is the next WeChat course (in English, Mandarin and Cantonese), text to Andy at 65-8201-4347